Last updated October 19, 2026
The short version
- We ship within the United States only.
- Unplayed sets in their original condition can be returned within 30 days of delivery.
- If your set arrives damaged or something's missing, we'll make it right.
Shipping
We currently ship to addresses in the United States, including APO/FPO addresses. We don't ship internationally yet. If you're outside the US and want a set, email us and we'll let you know when that changes.
Shipping rates and estimated delivery times are shown at checkout before you pay. Orders are packed by hand in Houston, so please allow a few business days for us to get your set out the door. You'll get an email with tracking as soon as it ships.
Please double-check your shipping address at checkout. We can't be responsible for orders sent to an address entered incorrectly, but we'll do our best to help if you email us right away.
Lost or stolen packages
If your tracking says delivered and you can't find your package, check with neighbors and your building's mail area, then email us within 7 days of the delivery date. We'll work with the carrier to sort it out.
Damaged, defective or missing pieces
Tiles are heavy and we pack them carefully, but things happen in transit. If your set arrives damaged, has a defective tile, or is missing anything, email us within 14 days of delivery with your order number and a photo. We'll send a replacement piece or set, or issue a refund, at no cost to you.
Returns
We want you to love your set. If you don't, you can return it within 30 days of delivery as long as it's:
- Unplayed and in the same condition you received it
- Complete, with everything that came in the package
- In its original packaging
To start a return, email bluetilemahjong@gmail.com with your order number. We'll send you return instructions. Please don't send anything back without contacting us first.
Return shipping is paid by the customer unless the return is because of our mistake or a damaged or defective set. We recommend a trackable shipping method, since we can't issue a refund for a return we don't receive.
Refunds
Once your return arrives and we've checked it over, we'll email you to confirm. Approved refunds go back to your original payment method, usually within 10 business days. Your bank or card issuer may take a little longer to post it. Original shipping charges aren't refundable unless the return is due to our error.
Exchanges
If you'd like a different collection instead, email us. If it's in stock, we'll help you swap it.
Questions
Email bluetilemahjong@gmail.com. A real person (one of us) will get back to you.